Terms & Conditions
Terms & Conditions
Our aim at "Lisas Therapy" is to deliver a caring, professional and evidence-based service to our patients. Our Terms and Conditions are there to help you understand how we operate our practice. Please do ask if there is anything you would like further explained or if you have any questions about our services.
By commencing treatment you are deemed to have acknowledged and have agreed to be bound by these Terms & Conditions.
The Agreement
This agreement is between the patient (referred to as ‘you’, ‘your’ and “client”) and "Lisas Therapy" (referred to as "Lisas Therapy", ‘we’ or ‘us’). Where a person as a parent, guardian or attorney arranges treatment on behalf of another under their care, they agree that they will be bound by these Terms. In these circumstances, the references in these Terms to ‘you’ and ‘your’ shall include, as well as the patient, the parent, guardian or attorney. Please read these terms carefully. They provide the basis on which you will be provided goods and services by "Lisas Therapy", its staff, contractors and service providers.
"Lisas Therapy" may update these terms from time to time and you will be notified of any changes that come into effect via one of the following methods:
in person when visiting the studio
via notifications on our website
via notices within the studio
via email to the address that we hold for you (it is the patient’s responsibility to ensure that the address that we hold for you is correct).
Terms & Conditions will not be posted to you unless this is specifically requested in writing.
Rates & payment
Our current standard therapy and class rates can be found under the pricing section of our website.
Self-payment
Payment for therapy services is due at the time, or on the day of treatment. We accept cash, cheque and card payments. Payment by bank transfer (BACS) is available on request.
Payment remains your responsibility at all times and where possible you will receive an invoice reminder in the event of non-payment during the session.
Non-attendance and cancellation
We reserve the right to charge a cancellation fee of 100% of the treatment cost if you fail to attend an appointment without giving prior notice. In the case of cancellation within 24 hours of an appointment we reserve the right to charge 50% of the treatment cost; this charge will be waived if we are able to re-book the appointment slot. Please note that insurance companies may not pay these cancellation charges and you will therefore be invoiced directly.
Confidentiality & access to medical records
"Lisas Therapy" is committed to maintaining strict confidentiality and protecting your personal information. Please refer to the Privacy page on our website for full details on what information we store, how we store it and why. We agree to provide access to your medical records on receipt of a signed and dated medical records access request under the Data Protection Act.
Contact details
It is important that you keep us updated of any changes in your contact details. We cannot be held liable should you fail to update us regarding any changes to your contact details including name, mailing address, telephone numbers or email address.
Offers & promotions
Discounted, promotional and early-bird offers must be paid for in advance and cannot be cancelled, are non-transferable and non-refundable. Discounted offers cannot be used in conjunction with any other offer or discounted package and may be for specific dates/times only. Please also note that discounts are not applicable to patients using medical insurance as a means of payment.
External links
External links are clickable links to other websites. Although this website only looks to include professional, quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.
Social media
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution regarding their own privacy and personal details.
Further Information & external privacy policies
Data Protection Act 1998
Privacy and Electronic Communications Regulations 2003
Privacy and Electronic Communications Regulations 2003 – The Guide
Twitter Privacy Policy
Google Privacy Policy
Linkedin Privacy Policy
Mailchimp Privacy Policy
Information & materials
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
Complaints procedure
If you have a complaint that refers to "Lisas Therapy" please put this into writing and send it to contact@lisastherapy.com